Frequently Asked Questions (FAQ)

Where do you ship your products?
We only ship our orders in the USA (including Alaska and Hawaii). We are sorry, but we don't ship internationally.

If I were to place an order, will my information be secure?
All customer information provided to us is ONLY used to process each order. We do not offer e-mail addresses or phone numbers to third parties. Please note that all transactions are encrypted with Secure Socket Layer (SSL) by the world leader in online security solutions, VeriSign.

What is Closeout Liquidator's shipping process?
Orders are regularly shipped through UPS, FedEx, USPS, or the most economical service available. After an order is placed, we will supply you with a tracking number once the order has been shipped. Expect your package to arrive within 3-10 business days (on average), depending upon your geographic location.

Do you offer Next Day or 2nd Day shipping?
Unfortunately, at the moment we only offer ground shipping.

What is your return policy for items purchased from Closeout Liquidator?
All sales from Closeout Liquidator are final. Unless there is a manufacturing defect in the product, or the item has been damaged during shipping. Please make your selections carefully! Defective or damaged items purchased from Closeout Liquidator must be returned within fifteen (15) days of delivery of the order. We will then issue a replacement or a refund. Customers MUST contact assistant@customerassitancecenter.com for a RMA number before making the return.

Closeout Liquidator accepts no responsibility for loss or damage items in return transit. Please allow up to 5 business days to process your returns. Items must have all of the original packaging, manuals and accessories, and must have the issued RMA number. Otherwise, the returned package will not be accepted.

In which states do you charge sales tax?
New York state residents will be charged 8.375% sales tax on each order.

Do you ship outside the USA?
Yes. But we only accept payment through Western Union. Once we receive the money, we will ship the item. Also, we will not send refurbished or "open box" items outside the USA.

Can I link to your website?
Yes, we encourage it! If you add a link to us, we can also add a link to your website on our links page.